Privacy Policy

Last updated: 30 July 2026

This Privacy Policy explains how Kolonow (“we”, “us”, or “our”) collects, uses, stores, and shares information when you use the Kolonow mobile application, website, and related services (together, the “Service”). By using Kolonow, you agree to this Policy.

1. Who we are

Kolonow is an on-demand marketplace that connects customers with verified service providers in Uganda. For privacy questions, contact us at support@kolanow.co.ug or visit https://kolanow.co.ug.

2. Information we collect

Account and profile information

• Name, phone number, age, and National Identification Number (NIN)
• Profile photo and role (customer and/or service provider)
• Password (stored only as a secure hash)
• Provider details such as business name, experience, service categories, next-of-kin contacts, and verification documents (for example good-conduct letters)

Location information

• Approximate or precise device location when you allow location access, used to find nearby providers, show search radius, and support live job tracking
• Provider location updates during an active job when the provider shares location for tracking

Booking, job, and payment information

• Service requests, bookings, job status, and messages related to jobs
• Payment, wallet, withdrawal, and transaction records needed to operate the marketplace
• Reviews and ratings you submit

Device and technical information

• Device identifiers and push notification tokens (for example via Firebase Cloud Messaging) so we can send service alerts
• App diagnostics, crash logs, and usage data needed to keep the Service secure and reliable

3. How we use your information

• Create and manage your account
• Match customers with providers and manage jobs and bookings
• Process payments, commissions, wallets, and withdrawals
• Verify providers and enforce platform safety rules
• Send transactional notifications (SMS, WhatsApp, in-app, or push)
• Provide customer support and resolve disputes
• Improve the Service, prevent fraud, and meet legal obligations

4. How we share information

We may share information with:

• Other users as needed to complete a job — for example, limited profile and location details between a customer and an assigned provider
• Service providers we use to operate Kolonow — such as hosting, maps, push notifications, SMS/WhatsApp delivery, analytics, and payment processors, under appropriate agreements
• Authorities or legal advisers when required by law or to protect rights, safety, and security

We do not sell your personal information.

5. Location data

Location access is optional at the device level, but many core features (finding nearby providers, sending a request, and live tracking) need location to work. You can revoke location permission in your device settings at any time. Doing so may limit or disable those features.

6. Data retention

We keep account, booking, and payment records for as long as needed to provide the Service, meet accounting and legal requirements, and resolve disputes. If you delete your account, we remove or anonymise personal credentials (such as phone number and NIN) so they can no longer be used to sign in, while retaining historical operational records that must be kept for compliance or audit purposes.

7. Security

We use industry-standard safeguards, including encrypted transport (HTTPS), hashed passwords, and access controls. No method of transmission or storage is completely secure; please protect your login credentials and device.

8. Children’s privacy

Kolonow is intended for users who meet the minimum age requirements stated during registration. We do not knowingly collect personal information from children below that age. If you believe we have done so, contact us and we will take appropriate action.

9. Your choices and rights

• Update profile information in the app where available
• Control location and notification permissions on your device
• Request account deletion from within the app (where available) or by contacting support
• Ask questions about your data by emailing support@kolanow.co.ug

10. Third-party services

The Service may use third-party tools such as Google Maps, Firebase / Google Play services for push notifications, cloud hosting, and payment partners. Those providers process data according to their own privacy policies and our instructions.

11. International processing

Kolonow primarily serves users in Uganda. Some infrastructure providers may process data in other countries. Where that happens, we take steps designed to protect your information appropriately.

12. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Continued use of the Service after changes means you accept the updated Policy.

13. Contact

Privacy requests: support@kolanow.co.ug
Website: https://kolanow.co.ug